Privacy Policy
Last Updated: October 22, 2024
This Privacy Policy describes how Kate & Rose ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.kateandrose.uk (the “Site”), or otherwise communicate with us about the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” means you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we do, we will post the updated policy on the Site, revise the “Last Updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources as described below. The information we collect and use depends on how you interact with us.
In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
Information You Provide Directly
This includes:
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Contact details such as your name, address, phone number, and email address.
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Order information such as billing and shipping address, payment confirmation, email, and phone number.
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Account details including username, password, security questions, and other security-related information.
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Customer support information such as the content of communications you send through the Services.
Some features of the Services may require you to provide this information directly. If you choose not to, you may not be able to access certain functionalities.
Information We Collect Automatically
We may collect information about your use of the Services (“Usage Data”) automatically through cookies, pixels, and similar technologies. This may include device information, browser type, network connection, IP address, and how you interact with the Site and Services.
Information from Third Parties
We may also receive information about you from third-party sources, including vendors and service providers:
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Platforms that support our Site and Services, such as Shopify.
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Payment processors that collect payment data to fulfill your orders.
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Third parties we partner with for online tracking (e.g., web beacons, SDKs, cookies) when you visit our Site or interact with our emails or ads.
Any information obtained from third parties will be treated in accordance with this Privacy Policy.
How We Use Your Personal Information
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To Deliver Products and Services: We use your personal information to process payments, fulfill orders, manage your account, arrange delivery, handle returns, and communicate about transactions.
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Marketing and Advertising: We may use your data to send promotional messages, emails, or display relevant advertisements. For residents of the EEA, this is based on our legitimate interest in marketing our products (Art. 6(1)(f) GDPR).
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Security and Fraud Prevention: Your data helps us detect, investigate, or act upon potentially fraudulent or illegal activities. EEA residents: this is based on our legitimate interest in keeping our website secure (Art. 6(1)(f) GDPR).
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Customer Support and Service Improvement: We use your information to offer support and improve our services, based on our legitimate interest in maintaining a good customer relationship (Art. 6(1)(f) GDPR).
Cookies
Like many websites, we use cookies to support and improve our Site and Services. You can find details about the cookies used by Shopify at https://www.shopify.com/legal/cookies.
Cookies help us remember user preferences, analyze usage patterns, and customize advertising. Most browsers accept cookies by default, but you can usually adjust your settings to block or delete them. Please note that blocking cookies may impair functionality.
How We Disclose Personal Information
We may disclose your information to third parties for the following reasons:
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Service Providers: For IT support, payment processing, data analysis, order fulfillment, and customer support.
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Marketing Partners: To display relevant advertisements and promotions. Partners will use data in accordance with their own policies.
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With Your Consent: For example, when using social media integrations or choosing to share information.
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Affiliates and Business Transfers: Within our company group or during business transactions (e.g., mergers).
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Legal Obligations and Protection: To comply with legal requests or protect our legal rights.
We may disclose the following categories of personal information:
| Category | Recipients |
|---|---|
| Identifiers (name, contact info, order and account data) | Service providers, marketing partners, affiliates |
| Commercial information (purchase history, support records) | Same as above |
| Internet activity (usage data) | Same as above |
| Geolocation data (via IP address) | Same as above |
We do not use or disclose sensitive personal information to infer characteristics about you without your consent.
Third-Party Sites and Links
The Site may contain links to third-party websites or platforms. We are not responsible for their content, security, or data handling practices. You should read their privacy policies before interacting with those sites.
Children’s Data
Our Services are not intended for children. We do not knowingly collect data from individuals under the age of 16. If you believe a child has provided us with personal information, please contact us so we can remove it.