Right of Withdrawal
Right of Withdrawal within 30 Days
To be eligible for a return, please ensure:
- Items must be in their original condition with all original tags and labels attached.
- Packaging must be undamaged and in its original state.
- Returned items must not show any signs of use.
Please note:
If returned items do not meet these conditions, we regret that we will not be able to process your return. We reserve the right to refuse returns if we suspect the item has been used or damaged through no fault of our own.
Always ensure your return package includes a Track & Trace code.
Lost returns without proof of shipment and tracking will not be refunded. Returning an item without a tracking code is at your own risk. Customers are responsible for the return shipping costs.
Once we’ve received your return, we will notify you by email. After processing your return, we will refund the purchase amount to your account within a few days.
Return Procedure
If you would like to return a product, please contact our customer service team to request a return label. This also informs us that your return is on the way.
You can email us at customercare@kateandrose.uk or call us on +31 6 17574986.
Order Cancellations
You may only cancel your order within 15 minutes of placing it. After 15 minutes, the order enters the processing phase and can no longer be cancelled.
To cancel, please contact us at customercare@kateandrose.uk immediately after placing your order.
Return Shipping & Risk
Returned parcels are always the responsibility of the sender. We do not reimburse return shipping costs.
Received the Wrong Item or Size?
If you’ve received the wrong item or size, we will send the correct product free of charge!
Refunds
Refunds for approved returns are typically processed within 3–5 working days after we receive your return.
Return Form
Contact Information
Kate & Rose
Company Name: A.M.N Ecommerce
Chamber of Commerce (KVK): 93423039
Address:
Hof van Vronestein 134
3439WC Nieuwegein
Utrecht, The Netherlands
Email: customercare@kateandrose.uk
Phone: +31 6 17574986
Opening Hours:
Monday – Friday: 08:00 – 18:00
Saturday & Sunday: 10:00 – 16:00
We aim to respond to all emails within 24 hours.